Policies

Transparent Pricing. No Surprises.

When comparing in-home pet euthanasia services in Raleigh and the Triangle, families deserve to know what care will actually cost — not discover additional charges along the way.

At Azure Holland, the price we quote is the price you can expect to pay. We clearly explain any applicable travel, evening, weekend, holiday, size-related, or aftercare costs before you reserve your appointment. Optional services and enhancements are truly optional and are only added when you request them.

More Than a Starting Price

Azure Holland is a locally owned veterinary practice dedicated to end-of-life care since 2012. Our appointments are intentionally unhurried, giving your companion time to become deeply relaxed and your family space to say goodbye without feeling rushed.

Comparing Providers?

Look beyond the advertised starting price. Ask what is actually included, what costs extra, how much time is reserved for your family, and who will be there when you need support.

Compassionate care should also be transparent care.

Additional Fees

Any fee that applies to your appointment will be discussed with you before your appointment is reserved.

Evening Appointments

  • Weekday appointments beginning at or after 4 PM: +$100
  • Weekday appointments beginning at or after 7 PM: +$150

Weekend & Holiday Appointments

  • Saturday, Sunday, or holiday appointments: +$150

Larger Companions

  • 80–120 lbs: +$100
  • 120–160 lbs: +$150
  • Over 160 lbs: Please contact our team so we can discuss your companion’s needs and appropriate arrangements.

Additional Paw Prints

One handcrafted clay paw print is included with Private and Communal Care. Additional clay paw prints may be added for $40 each.

Travel

Travel fees may apply based on the location of your home. We will confirm any applicable travel fee before your appointment is reserved.

Deposit & Scheduling Policy

A $200 non-refundable deposit is required to reserve your veterinarian and appointment window. The deposit is applied toward the total cost of your visit.

Because your appointment time is reserved specifically for your family:

  • Deposits are non-refundable and non-transferable.
  • Each scheduled appointment or arrival window requires its own deposit.
  • If an appointment is moved to a new appointment window, a new deposit is required.

If your companion passes naturally before the scheduled visit, please contact our team. Depending on your selected care arrangements, we can help coordinate next steps and discuss available aftercare options.

Arrival Windows & Your Visit

Your appointment is scheduled within an arrival window rather than at a single exact arrival time. Your veterinarian may arrive at any point within that window. We will communicate with you as the visit approaches and provide more precise timing whenever possible.

Please plan for approximately one hour for your visit. We intentionally allow time for an unhurried experience, giving your family space to say goodbye and your companion time to become deeply relaxed and comfortable. Every dog and cat responds differently to sedation, and your veterinarian will allow the time your companion needs. Extended visits are also available for families who would like additional time together. Please let our team know when scheduling so we can discuss availability, any additional cost, and reserve the appropriate amount of time.

We ask that everyone who wishes to be present arrive before the veterinarian. Your doctor will review important information with your family at the beginning of the appointment and may not be able to delay the visit for late arrivals.

For the comfort, safety, and privacy of your family and our veterinary team, euthanasia appointments are provided indoors. Outdoor appointments may only be considered with advance approval.

Larger Companions & Lifting

For companions over 30 pounds, a family member or other capable adult must be available to assist with lifting and transfer after the appointment. Our veterinarians work independently in the field and cannot safely lift larger companions alone.

Aftercare

If you choose Private or Communal Care, our team will coordinate aftercare for you through one of our aftercare partners.

With Private Care, your companion is individually cared for and their ashes are returned to your family.

With Communal Care, your companion is respectfully cared for alongside other beloved animals and ashes are not returned.

With Family-Led Care, your family makes your companion’s aftercare arrangements independently.

Your care coordinator will explain the options you select, what is included, and what to expect before your appointment.

If Your Companion Passes Before We Arrive

If your dog or cat passes naturally before your scheduled appointment, please contact us as soon as you are able. Our team can help you determine the next appropriate steps and coordinate aftercare when needed. If you choose aftercare through Azure Holland, your $200 deposit will be applied toward those arrangements. We will explain the available options and confirm any remaining balance before proceeding.

Communication

For the fastest response, please text our team at 919-600-1841. You may also call us at the same number.

Phone & Administrative Hours

Monday–Friday: 8 AM–7 PM

Saturday: 10 AM–3 PM

Sunday: 12 PM–6 PM

Weekend phones are monitored lightly, and messages received outside our administrative hours will be answered as soon as our team is available.

Privacy & Messaging

Your privacy is important to us. Mobile opt-in information and consent are kept confidential and are not shared with third parties or affiliates for marketing or promotional purposes.

Message and data rates may apply. You may opt out of text or email communications at any time by replying STOP or UNSUBSCRIBE.