Policies

Transparent Pricing. No Surprises.

When comparing in-home pet euthanasia services in Raleigh and the Triangle, families deserve to know what care will actually cost — not discover additional charges along the way.

At Azure Holland, the price we quote is the price you can expect to pay. We clearly explain any applicable travel, evening, weekend, holiday, size-related, or aftercare costs before you reserve your appointment. Optional services are truly optional and are only added when you request them.

Locally Owned. Here for Your Family.

Azure Holland is a locally owned veterinary practice dedicated to end-of-life care since 2012. Alongside compassionate care for your companion, you’ll have a local support team you can call or text before and after your appointment—for questions, guidance, or simply someone who understands.

Comparing Providers?

Look beyond the advertised starting price. Ask what is actually included, what costs extra, how much time is reserved for your family, and who will be there when you need support.

Compassionate care should also be transparent care.

Additional Fees

Any fee that applies to your appointment will be discussed with you before your appointment is reserved.

Evening Appointments

  • Weekday appointments beginning at or after 4 PM: +$75

Weekend & Holiday Appointments

  • Saturday, Sunday, or holiday appointments: +$150

Larger Companions

  • 50-79lbs: +$50
  • 80–120 lbs: +$100
  • 121–160 lbs: +$150
  • Over 160 lbs: Please contact our team so we can discuss your companion’s needs and appropriate arrangements.

Paw Prints

clay paw prints may be added for $40 each.

Travel

Travel fees may apply based on the location of your home if you are beyond 30 miles from your Doctor. We will confirm any applicable travel fee before your appointment is reserved.

Deposit & Scheduling Policy

A $200 non-refundable non-transferable deposit is required to reserve your veterinarian and appointment window. The deposit is applied toward the total cost of your visit.

Because your appointment time is reserved specifically for your family:

  • Deposits are non-refundable and non-transferable.
  • Each scheduled appointment or arrival window requires its own deposit.
  • If an appointment is moved to a new appointment window, a new deposit is required.

If your companion passes naturally before the scheduled visit, please contact our team. Depending on your selected care arrangements, we can help coordinate next steps and discuss available aftercare options.

Arrival Windows & Your Visit

Your appointment is scheduled within an arrival window rather than at a single exact arrival time. Your veterinarian may arrive at any point within that window. We will communicate with you as the visit approaches and provide more precise timing whenever possible.

Your in-home pet euthanasia appointment is scheduled for 30, 60, or 90 minutes, depending on the appointment pace you choose. Our team will explain what to expect and how much time to plan for before your visit.

Every dog and cat responds differently to sedation, and your veterinarian will allow the time your companion needs. For families who would like more time together, our Unhurried and Extended appointment options offer additional space to say goodbye. Let our team know your preference when scheduling so we can review availability, explain the additional cost, and reserve the appropriate amount of time for your family.

We ask that everyone who wishes to be present arrive before the veterinarian. Your doctor will review important information with your family at the beginning of the appointment and may not be able to delay the visit for late arrivals.

For the comfort, safety, and privacy of your family and our veterinary team, euthanasia appointments are provided indoors. Outdoor appointments may only be considered with advance approval.

Larger Companions & Lifting

For companions over 30 pounds, a family member or other capable adult must be available to assist with lifting and transfer after the appointment. Our veterinarians work independently in the field and cannot safely lift larger companions alone.

Aftercare

If you choose Private or Communal Care, our team will coordinate aftercare with the provider typically closest to your home.

With Private Care, your companion is individually cared for and their ashes are returned to your family.

With Communal Care, your companion is respectfully cared for alongside other beloved animals and ashes are not returned.

With Family-Led Care, your family makes your companion’s aftercare arrangements independently.

Your care coordinator will explain the options you select, what is included, and what to expect before your appointment.

If Your Companion Passes Before We Arrive

If your dog or cat passes naturally before your scheduled appointment, please contact us as soon as you are able. Our team can help you determine the next appropriate steps and coordinate aftercare when needed. If you choose aftercare through Azure Holland, your $200 deposit will be applied toward those arrangements. We will explain the available options and confirm any remaining balance before proceeding.

Communication

For the fastest response, please text our team at 919-600-1841. You may also call us at the same number.

Phone & Administrative Hours

Monday–Friday: 8 AM–7 PM

Saturday: 10 AM–3 PM

Sunday: 12 PM–6 PM

Weekend phones are monitored lightly, and messages received outside our administrative hours will be answered as soon as our team is available.

Privacy & Messaging

Your privacy is important to us. Mobile opt-in information and consent are kept confidential and are not shared with third parties or affiliates for marketing or promotional purposes.

Message and data rates may apply. You may opt out of text or email communications at any time by replying STOP or UNSUBSCRIBE.